PQP Incident Management Portal
Internal PQP teams lacked a single system to log, triage, and resolve incidents, leading to duplicate tickets and missed SLAs.
This initiative centralized incident lifecycle management into a structured enterprise-grade platform. The objective was to streamline reporting, enforce accountability, and create visibility across every incident stage — from logging to resolution and audit compliance.
Implemented an enterprise portal with automated escalation rules, RCA workflows, and a shared knowledge base covering every incident stage.
Challenge
- Internal PQP teams lacked a single system to log, triage, and resolve incidents, leading to duplicate tickets and missed SLAs.
Solution
- Implemented an enterprise portal with automated escalation rules, RCA workflows, and a shared knowledge base covering every incident stage.
Tech Stack
- React · NestJS · PostgreSQL · Redis · Keycloak
Impact
- Coordinates 1,500+ monthly tickets, accelerated average resolution time by 41%, and provides a full compliance-grade audit trail.
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